Warranty Statement

BOGE America Warranty Policy



Machine Warranty Overview

Applicable to all complete machines

• 12 Months from Installation or 18 months from invoice, whichever comes first

• Labor, travel, and parts are included

• Wearing parts are not included

• Not transferrable (not counting the distributor if purchased for resale)

2 Year Extended Machine Warranty Overview

Applicable to all complete machines

• The basic warranty may be extended to 2 years from installation

• Air end, drive motor, and cooler are included in the 2nd year for oil-flooded rotary screw
compressors

• Motor, cooler, and pump (excluding internal wearing parts) are included in the 2nd year for
piston compressors

• Labor, travel, and parts are included for above mentioned part.

• Wearing parts are not included

• Not transferrable (not counting the distributor if purchased for resale)

• To be granted this warranty, the end user must comply with the following:

• The machine must be commissioned by a BOGE-Certified Technician in the employ of a BOGE
America Distributor, and the commissioning report must be submitted to BOGE America within 30 days.

• Participation in the BOGE Oil Analysis Program (K-series excluded)

• Maintenance per the machine Operations Manual


5 Year Extended Machine Warranty Overview

Applicable only to oil-flooded rotary screw compressors

• The basic warranty may be extended to 5 years from installation

• Air end, motors, coolers, separator tank, minimum pressure valve housing, variable frequency
drive (if applicable), and built-in controller are included in years 2-5.

• All other parts which are not mentioned above are not included.

• Labor, travel, and parts are included

• Labor and travel related to other parts than mentioned above are not included.

• Not transferrable (not counting the distributor if purchased for resale)

• To be granted this warranty, the end user must comply with the following:

• The machine must be commissioned by a BOGE-Certified Technician in the employ of a BOGE
America Distributor, and the commissioning report must be submitted to BOGE America within 30 days.

• The machine must be registered in the BOGE Extended Warranty Program within 30 days of
commissioning, by returning a completed Extended Warranty Postcard or via online commissioning
report.

• Participation in the BOGE Oil Analysis Program

• Use of only BOGE-Genuine Parts and Lubricants, with maintenance and purchase records
available on request

• Maintenance must be performed in accordance with the recommended maintenance intervals shown
in the Operations Manual, with maintenance records available upon request.

• All maintenance work must be performed by a BOGE-Certified technician in the employ of a BOGE
America Distributor, with maintenance records available on request.

Parts Warranty

• External networking controllers: 6 months from the date of purchase

• Spare parts: 6 months from the date of purchase

• Replacement air ends: 12 months from the date of purchase

• No warranty on wearing parts


Standard Equipment Warranty

BOGE America, Inc. warrants that the BOGE compressor delivered with this Certificate shall be free
from material defects in workmanship and materials for a period of 12 months from the date of
installation or 18 months from the date of invoice to the distributor if sold by an
authorized BOGE distributor, whichever occurs first, or 12 months from the date of invoice to the
purchaser if sold directly by BOGE America, Inc. The airend, drive motor, and cooler are warranted
to be free from material defects in workmanship and materials for a period of 24 months from the
respective date described above provided, that, the customer participates in the oil
sampling program offered by BOGE America, Inc. The external networking controller, if
any, is warranted for 6 months from such respective dates. Any used or refurbished
replacement parts (other than rebuilt airends) furnished by BOGE America, Inc. are
warranted for 6 months from the date of installation. BOGE rebuilt airends are warranted
for 12 months from the date of purchase from BOGE. BOGE spare parts are warranted for 6 months
from the date of purchase from BOGE.

A purchaser may request and obtain an extended 5-year warranty on the airend, motor, cooler,
separator tank, minimum pressure valve housing, and built-in controller by completing
and returning the warranty card registration or via online commissioning protocol no later than 30
days after commissioning. The extended warranty will be granted if the purchaser
maintains the equipment according to BOGE operating and service instructions, and can prove the
service was provided by a BOGE certified technician working for an authorized BOGE Distributor,
using only genuine BOGE parts and lubricants. Purchaser must also participate in the
oil sampling and monitoring program offered by BOGE at no charge, and keep proper records of
compliance with the designated service schedule. Any claim may get rejected if the machine isn’t
running under generally recognized codes of practice and BOGE recommendations are not followed.

Any claim for warranty-covered components must be made in writing to BOGE America,
Inc. promptly after discovery of the defect and within the applicable warranty period,
and the component must be returned by the purchaser, at purchaser’s cost, to BOGE America, Inc.
along with a completed BOGE warranty claim form. All BOGE warranties are subject to
compliance with BOGE’s warranty claim procedures. If BOGE determines upon examination
that the component is defective and that the conditions of this warranty are met,
including that the purchase price has been paid, BOGE America, Inc.’s sole obligation under this
warranty and the purchaser’s sole and exclusive remedy is the repair or replacement, at
BOGE’s option, of the defective component, free of charge for parts and labor. If the component
is not defective or not under warranty, or warranty procedures are not complied with, BOGE shall be
under no obligation to repair or replace the component, and the purchaser will be invoiced and
shall pay for all return shipping charges.

Airend shaft and other seals, air/oil separators, belts, nozzles, hoses, gaskets, rubber
parts, piston rings, electric wiring, fuses, electric bulbs, filters, and other expendable and
wear and tear parts, lubricants, oil, and other consumables are not warranted.
Notwithstanding anything contained herein, this warranty shall not cover any defect in
otherwise covered equipment resulting directly or indirectly from: damage in transit, disaster or
other force majeure, accident, abuse, misuse, misapplication, negligence, vandalism, improper
handling, installation, testing, modifications, adjustments, repairs, or alterations made by
unauthorized persons, rust and other deposits, and corrosion, erosion, and deterioration due
to chemical, atmospheric or similar conditions, scratched painted or polished surfaces,
failure to properly maintain or operate in accordance with manufacturer instructions
and procedures, recommended conditions and industry practices, failure to use proper
materials and BOGE approved consumables, external sources, or normal wear and tear.
Purchaser’s costs relating to any service, adjustment, removal, repair, packing, or otherwise
incurred with respect to the defect prior to submission for warranty are the responsibility of
purchaser and are not included in this warranty.


This warranty is made to the original purchaser of the compressor (not including the distributor)
and is not transferable. No distributor, dealer, sales person or other person is authorized to
make any warranty statements on behalf of BOGE regarding BOGE products other than as set forth in
this Certificate. This warranty statement supersedes any quote, brochure, or other document with
respect to warranty of the covered products. Any action or suit by purchaser against
BOGE relating to the equipment covered by this warranty must be brought within one (1)
year of the respective dates referenced in the first paragraph of this Certificate. Under no
circumstances will the aggregate liability of BOGE for any cause of action related to the equipment
covered hereby exceed the net purchase price received by BOGE for such equipment.

EXCEPT AS EXPRESSLY SET FORTH ABOVE, BOGE AMERICA, INC. MAKES NO
REPRESENTATIONS, WARRANTIES OR GUARANTEES, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR YEAR 2000
COMPLIANCE.

IN NO EVENT SHALL BOGE AMERICA, INC. BE OBLIGATED OR LIABLE TO PURCHASER OR ANY OTHER
PERSON, IN TORT OR CONTRACT OR OTHERWISE, BASED UPON NEGLIGENCE, PRODUCT LIABILITY,
STRICT LIABILITY, OR OTHERWISE, FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE,
INCIDENTAL, INDIRECT, OR CONTRIBUTORY DAMAGES, INCLUDING BUT NOT LIMITED TO
LOST PROFITS OR REVENUES, ANTICIPATED SAVINGS, GOODWILL, FACILITY OR PRODUCTION
DOWNTIME, LOSS OR DAMAGE OF MATERIALS, INJURY TO PERSON OR PROPERTY OR DEATH,
OR OTHERWISE, WHETHER OR NOT BOGE HAD KNOWLEDGE OF PURCHASER’S PARTICULAR
REQUIREMENTS OR NEEDS.

Claim Policy

The sequence of events for a warranty claim is as follows:

1. Discover a potential warranty fault. This may occur during normal servicing, or the customer
may call the distributor or BOGE to report a fault.

2. Contact BOGE America. Once a potential warranty fault is discovered, the
distributor must first contact BOGE America to check the warranty status of the machine, especially
in the case of a claim against a 5-year Extended Warranty. If the machine is still within the
warranty period, and the end user is in compliance with all warranty terms, then BOGE America
will discuss the fault with the distributor, and determine if it is a potentially legitimate
warranty problem.

Once the likelihood of a warrantable failure has been established, BOGE will approve a
scope of work and parts list, issue a claim number, and initiate parts shipments. Verbal
communication is sufficient for this step; the best point of contact at BOGE is the
Service Manager, with Joyce Holloway as a back up. Any warranty claims submitted for work that was
not previously approved by BOGE America will not be approved.

BOGE America understands that warranty emergencies may arise after hours, or in locations where
communication with BOGE America is not feasible. For this purpose, BOGE maintains an after
hours support line that connects to the Service Manager. In the event that communication is
not possible, the distributor must contact BOGE America as soon as possible. These
claims will be evaluated and approved at the sole discretion of BOGE America.


3. Complete Work. When the parts are available, the distributor will perform the required
warranty work. All warranty work must be performed by a BOGE Certified Technician.
Any work outside the previously approved scope must be discussed with BOGE America.
Reimbursable labor hours will generally be determined based on the Timeframe for Warranty Work
that is included with this letter, though additional diagnostic time may be approved at
the discretion of BOGE America. Unless otherwise approved by BOGE America, travel will
be reimbursable up to a maximum of 100 miles and 2 hours one-way.

4. Travels. BOGE America will accept only one trip per issue. If the following parts have to be
changed, BOGE America will accept a second trip.

• Air End and pump unit

• Motor, fan and cooler

• Minimum pressure valve housing

• Separator tank

• Variable speed drive

5. Fill out a myBOGE Warranty Claim and Return Parts to BOGE America. Within 30 days
of the warranty work date, the distributor must file a warranty claim on the myBOGE
website, and return any parts to BOGE America at the distributor’s expense. The myBOGE
claim form can be accessed by clicking the “Warranty Claim” link on the myBOGE home page. All
returned parts must be marked with a warranty claim number. In some cases, BOGE
America may determine that it is not necessary to return the failed parts. It has to be done via
e-mail or in writing. Filling out the myBOGE claim and returning parts does not guarantee approval
by BOGE America. BOGE America reserves the right to deny any claims that are not filed
within 30 days after initial contact, regardless of the merits of the claim. The distributor will
be invoiced for any parts not returned after 30 days, unless BOGE America determines that
the parts need not be returned.

6. BOGE Reimburses the Distributor. If the warranty claim is found to be legitimate,
and the parts are returned within 30 days, then BOGE America will reimburse the
distributor. The amount of reimbursement is determined by factors previously noted in this letter,
and is solely at the discretion of BOGE America.

Summary of Important Points:

• All warranty work must be pre-approved by BOGE America, though exceptions may be made for
emergency after-hours service.

• All warranty work must be completed by BOGE Certified Technicians.

• Warranty labor hours are reimbursable in accordance with the Timeframe for Warranty Work
attached to this letter, though additional diagnostic time may be approved.


• Reimbursable travel for warranty work is capped at 100miles and 2hrs each way. BOGE America
accepts one trip per claim. (Exceptions see above) Additional time may be approved at the
discretion of BOGE America.

• Warranty claims must be filed on the myBOGE website. No other claim method is acceptable.

• Claims must be filed and parts must be returned (unless otherwise indicated) within 30 days
of initial contact.

• Claims must be filed within 30 days after initial contact.

• Parts must be returned (unless otherwise indicated) within 30 days of the date of work.